Client Support

Contact Vantage Indonesia Team

We are ready to serve you 24 hours a day, 7 days a week. Contact us via phone, email, the form below, or visit our operational office.

Office Address

PT. Vantage Markets Futures
Menara Prima Lt. 5 Unit I & J,
Mega Kuningan, Jakarta Selatan, 12950

Official Phone

Support & Information Service:
02130410888

Email Support

Send your obstacles or questions:
support@vantagemarkets.co.id

Main Office Location

Send Direct Message

Complete the form below, our support team will reply within a maximum of 1 hour.

Official Customer Complaint Procedure

According to Bappebti Regulations, here is the client complaint handling flow.

Clients can submit written or oral complaints to PT Vantage Markets Futures complaint handling department via email support@vantagemarkets.co.id or phone (021) 50627200. We are required to resolve complaints no later than 14 (fourteen) business days after complete documents are received.

If internal resolution does not reach a consensus, clients can submit complaints online through the official Commodity Futures Trading Regulatory Agency (Bappebti) portal at pengaduan.bappebti.go.id by attaching a timeline and supporting documents.

Verification and mediation processes will be monitored by PT. Kliring Berjangka Indonesia (KBI) and Jakarta Futures Exchange (JFX) to guarantee objectivity of dispute resolution for client rights.