Vantage Indonesia is committed to providing fair and transparent solutions for every transaction obstacle. This procedure refers to Bappebti Head Regulation.
Clients submit official complaints via the online form on this page, email support@vantagemarkets.co.id, or hotline (021) 50627200 by attaching a detailed timeline and complete transaction proofs.
PT Vantage Markets Futures compliance team conducts internal investigation of daily transaction logs. The discussion process with the client is resolved within a maximum of 21 business days after the complaint is approved.
If a mutual agreement is not reached at the broker level, clients can continue the complaint to the mediation stage through Jakarta Futures Exchange (JFX) or Kliring Berjangka Indonesia (KBI) within a maximum of the next 21 business days.
All reports and mediation decisions are reported and directly supervised by Bappebti Ministry of Trade RI to guarantee absolute and binding legal decisions.
Fill in your complaint data below validly to start the internal mediation process:
Clients can also report directly online to the official government portal of the Republic of Indonesia.